1. APPOINTMENTS
Appointments:
8:00 am - 4:00 pm - MONDAY - THURSDAY
8:00 am - 3:00 pm - FRIDAY
Appointments are posted 60 days in advance
(eg., September appointments will be made available the 1st business day in July)
Visit the ONLINE APPOINTMENT LOCATOR to make an appointment
2. WALK-INS
WALK-INS:
MONDAY - THURSDAY
8am - 11am • ALL ID CARD HOLDERS
1pm - 4pm • ACTIVE DUTY
MEMBERS WILL BE SIGNED IN UPON ARRIVAL TO THE FACILITY. EXPECT LONGER THAN NORMAL WAIT TIMES DUE TO CUSTOMER VOLUME.
For smooth processing, please have all required documents in hand (no pictures on phone are accepted).
3. ONLINE CARD RENEWAL
SPONSORS CAN REQUEST ONLINE CARD RENEWALS ONLINE, FROM ANYWHERE!
- CARDS WILL BE MAILED TO THE CARDHOLDER VIA US MAIL
- NO IN-PERSON REQUIREMENTS FOR MOST RENEWALS
REQUIREMENTS:
- SPONSOR MUST BE A CAC HOLDER AND REQUESTING A RENEWAL OF A ACTIVE USID CARD
- SPONSOR AND CARD HOLDER MUST HAVE EMAIL ADDRESSES LISTED IN DEERS THAT THEY HAVE AUTHORIZED DoD TO USE FOR CONTACT
- SPONSOR'S PERSONNEL STATUS MUST EXTEND AT LEAST 30 DAYS IN THE FUTURE FROM THE RENEWAL REQUEST DATE
- CARDHOLDER HAS A PHOTO SAVED IN DEERS TAKEN IN THE LAST 12 YEARS
- CARDHOLDER'S MAILING ADDRESS IS PRESENT IN DEERS AND IN THE UNITED STATES (NO PO BOXES)
Appointments:
8am - 4pm • MONDAY - THURSDAY
8am - 3pm • FRIDAY
Appointments are posted 60 days in advance
(eg., September appointments will be made available the 1st business day in July)
Visit the ONLINE APPOINTMENT LOCATOR to make an appointment
1. APPOINTMENTS
WALK-INS:
8am - 11am (ALL ID CARD HOLDERS)
1pm - 4pm (ACTIVE DUTY)
MONDAY - THURSDAY
MEMBERS WILL BE SIGNED IN UPON ARRIVAL TO THE FACILITY.
EXPECT LONGER THAN NORMAL WAIT TIMES DUE TO CUSTOMER VOLUME.
For smooth processing, please have all required documents in hand
(no pictures on phone are accepted).
2. WALK-INS
SPONSORS CAN REQUEST ONLINE CARD RENEWALS ONLINE, FROM ANYWHERE!
- CARDS WILL BE MAILED TO THE CARDHOLDER VIA US MAIL
- NO IN-PERSON REQUIREMENTS FOR MOST RENEWALS
REQUIREMENTS:
- SPONSOR MUST BE A CAC HOLDER AND REQUESTING A RENEWAL OF A ACTIVE USID CARD
- SPONSOR AND CARD HOLDER MUST HAVE EMAIL ADDRESSES LISTED IN DEERS THAT THEY HAVE AUTHORIZED DoD TO USE FOR CONTACT
- SPONSOR'S PERSONNEL STATUS MUST EXTEND AT LEAST 30 DAYS IN THE FUTURE FROM THE RENEWAL REQUEST DATE
- CARDHOLDER HAS A PHOTO SAVED IN DEERS TAKEN IN THE LAST 12 YEARS
- CARDHOLDER'S MAILING ADDRESS IS PRESENT IN DEERS AND IN THE UNITED STATES (NO PO BOXES)
3. ONLINE CARD RENEWAL
- Walk-ins are for Active Duty/GS Civilians/Contractors for CAC initial issue, lost CAC, PIN resets, CAC expiring within 30 days, and emergency hardships (medical and mission stoppages).
- 2 Valid forms of Government ID
To ensure you have the necessary documents, please download the
- PRE-ARRIVAL CHECKLIST -
Members must bring 2 Unexpired Forms of Identification (At least 1 must have a photo: Drivers License, Passport, Military ID) Another form of ID can be: Birth Certificate, Social Security Card, Voter’s Registration Card, etc.).
- DOWNLOAD THE FULL LIST OF ACCEPTABLE DOCUMENTS HERE-
For any DEERS record updates: Members must bring hard copy supporting documentation (such as: divorce decree, marriage license, Medicare Plan B card, college enrollment form (showing student is a full time student), etc.) ** if previous marriage was never terminated a Divorce decree/Death Certificate must be provided before we can update new marriage!
Please provide the following if your ID card is lost, stolen or confiscated.
- Police Report
- Report From an Installation Security Office
- Statement/Document(s) as Provided by the Service/Agency (e.g., Counseling Document)
- Letter or memo from the member's security manager, Commander, First Sergeant, or the sponsoring TASS Trusted Agent. The letter or memo must be prepared on the activity's letterhead, dated and signed with a wet signature or digitally signed using a CAC.
Please print the LOA (orders) and bring with you prior to arrival at MPF.
- Dependents must be accompanied by their sponsor. If not, a completed DD Form 1172-2 must be either wet signed by the sponsor and notarized or digitally signed (using a CAC) (within the past 90 days) or the dependent must have a current Power of Attorney.
- Two valid forms of government ID for any one over the age of 18.
- Renewals can be made at the kiosk or by making an appointment.
To ensure you have the necessary documents, please download the
- PRE-ARRIVAL CHECKLIST -
Members must bring 2 Unexpired Forms of Identification (At least 1 must have a photo: Drivers License, Passport, Military ID) Another form of ID can be: Birth Certificate, Social Security Card, Voter’s Registration Card, etc.).
- DOWNLOAD THE FULL LIST OF ACCEPTABLE DOCUMENTS HERE-
For any DEERS record updates: Members must bring hard copy supporting documentation (such as: divorce decree, marriage license, Medicare Plan B card, college enrollment form (showing student is a full time student), etc.) ** if previous marriage was never terminated a Divorce decree/Death Certificate must be provided before we can update new marriage!
- Provide your Medicare Part A & B Card (whichever applies)
- Two valid forms of government ID for any one over the age of 18.
- Renewals can be made at the kiosk or by making an appointment.
To ensure you have the necessary documents, please download the
- PRE-ARRIVAL CHECKLIST -
Members must bring 2 Unexpired Forms of Identification (At least 1 must have a photo: Drivers License, Passport, Military ID) Another form of ID can be: Birth Certificate, Social Security Card, Voter’s Registration Card, etc.).
- DOWNLOAD THE FULL LIST OF ACCEPTABLE DOCUMENTS HERE-
For any DEERS record updates: Members must bring hard copy supporting documentation (such as: divorce decree, marriage license, Medicare Plan B card, college enrollment form (showing student is a full time student), etc.) ** if previous marriage was never terminated a Divorce decree/Death Certificate must be provided before we can update new marriage!
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Age requirement for dependent children is now 14 years old. Exceptions apply to dual mil or single families.
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If your child has an ID prior to this policy we will renew their card.
- Renewals can be made at the kiosk or by making an appointment.
To ensure you have the necessary documents, please download the
- PRE-ARRIVAL CHECKLIST -
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Provide a school enrollment letter stating they are full-time and have their graduation date. If the sponsor is not accompanying the dependent, the DD Form 1172-2 must state in Item 21 (Remarks) that “the sponsor is 50% and over responsible for the dependent”
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2 Valid forms of Government ID
- Renewals can be made at the kiosk or by making an appointment.
To ensure you have the necessary documents, please download the
- PRE-ARRIVAL CHECKLIST -
Members must bring 2 Unexpired Forms of Identification (At least 1 must have a photo: Drivers License, Passport, Military ID) Another form of ID can be: Birth Certificate, Social Security Card, Voter’s Registration Card, etc.).
- DOWNLOAD THE FULL LIST OF ACCEPTABLE DOCUMENTS HERE-
For any DEERS record updates: Members must bring hard copy supporting documentation (such as: divorce decree, marriage license, Medicare Plan B card, college enrollment form (showing student is a full time student), etc.) ** if previous marriage was never terminated a Divorce decree/Death Certificate must be provided before we can update new marriage!
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Unmarried biological, step-children and adopted children are eligible for TRICARE until age 21 (or 23 if: Your child is enrolled in a full course of study at an approved institution of higher learning and you (the sponsor) is still providing more than half of their financial support).
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Eligibility may extend beyond these age limits if he or she is severely disabled.
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At age 21 or 23, he or she may qualify to purchase TRICARE Young Adult.
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Provide a school enrollment letter stating they are full-time and have their graduation date. If the sponsor is not accompanying the dependent, the DD Form 1172-2 must state in Item 21 (Remarks) that “the sponsor is 50% and over responsible for the dependent”
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At age 23 (or after ending full time college) dependent will need to be enrolled in Tricare Young Adult
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2 Valid forms of Government ID
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Renewals can be made at the kiosk or by making an appointment.
To ensure you have the necessary documents, please download the
- PRE-ARRIVAL CHECKLIST -
Members must bring 2 Unexpired Forms of Identification (At least 1 must have a photo: Drivers License, Passport, Military ID) Another form of ID can be: Birth Certificate, Social Security Card, Voter’s Registration Card, etc.).
- DOWNLOAD THE FULL LIST OF ACCEPTABLE DOCUMENTS HERE-
For any DEERS record updates: Members must bring hard copy supporting documentation (such as: divorce decree, marriage license, Medicare Plan B card, college enrollment form (showing student is a full time student), etc.) ** if previous marriage was never terminated a Divorce decree/Death Certificate must be provided before we can update new marriage!
FORMS REQUIRED:
- DD214
- 2 FORMS OF ID
- VA letter stating you are 100% disabled and have commissary and exchange benefits (has to state this in order to get ID card)
To ensure you have the necessary documents, please download the
- PRE-ARRIVAL CHECKLIST -
Members must bring 2 Unexpired Forms of Identification (At least 1 must have a photo: Drivers License, Passport, Military ID) Another form of ID can be: Birth Certificate, Social Security Card, Voter’s Registration Card, etc.).
- DOWNLOAD THE FULL LIST OF ACCEPTABLE DOCUMENTS HERE-
For any DEERS record updates: Members must bring hard copy supporting documentation (such as: divorce decree, marriage license, Medicare Plan B card, college enrollment form (showing student is a full time student), etc.) ** if previous marriage was never terminated a Divorce decree/Death Certificate must be provided before we can update new marriage!
FORMS REQUIRED:
- OLD CAC
- Retirement Orders/DD Form 214
- 2 Forms of ID
To ensure you have the necessary documents, please download the
- PRE-ARRIVAL CHECKLIST -
Members must bring 2 Unexpired Forms of Identification (At least 1 must have a photo: Drivers License, Passport, Military ID) Another form of ID can be: Birth Certificate, Social Security Card, Voter’s Registration Card, etc.).
- DOWNLOAD THE FULL LIST OF ACCEPTABLE DOCUMENTS HERE-
For any DEERS record updates: Members must bring hard copy supporting documentation (such as: divorce decree, marriage license, Medicare Plan B card, college enrollment form (showing student is a full time student), etc.) ** if previous marriage was never terminated a Divorce decree/Death Certificate must be provided before we can update new marriage!
FORMS REQUIRED:
- Marriage Certificate
- Driver's License & Social Security Card (SSN) (If your SS card has the maiden name, the spouse will be added under that name)
- Divorce Decree (if the service member was previously married)
QUESTIONS: Please email us with any of your questions/concerns. Due to the volume of customers, please allow 24-48 hours for a Support Representative 6fss.fsmps.deersidcards@us.af.mil
FORMS REQUIRED:
- Child's Official Birth Certificate
- Social Security Card for the new child
Email the documents to 6fss.fsmps.deersidcards@us.af.mil
QUESTIONS: Please email us with any of your questions/concerns. Due to the volume of customers, please allow 24-48 hours for a Support Representative 6fss.fsmps.deersidcards@us.af.mil
FORMS REQUIRED:
- Marriage Certificate
- Child's Birth Certificate (if you do not have the certificate yet, please provide proof of live birth from the hospital, i.e., certificate with your child's footprints.
- Social Security Card (if you do not have the SS Card yet, your dependent will be generated a Temporary Identification Number until we receive the card)
Email the documents to 6fss.fsmps.deersidcards@us.af.mil
QUESTIONS: Please email us with any of your questions/concerns. Due to the volume of customers, please allow 24-48 hours for a Support Representative 6fss.fsmps.deersidcards@us.af.mil
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The following services are available online through MILCONNECT
- Update Your Contact Info
- Update a Family Member's Contact Info
- Update Your Email Address
- Download Applications
- Activate the PIV Authentication Certificate
- ADD PCC to UPN
- Must have been married for at least 20 years
- Spouse must have served in the military for at least 20 years
- 20 years of the marriage must overlap 20 years of the spouse’s military service
If a military spouse meets all of these qualifications, they get access to the same benefits as the military member for the rest of their life—as long as they don’t remarry. This means that they receive Tricare, commissary and exchange privileges, and a portion of the spouse’s retirement pay. They may lose these benefits if they marry someone who is not a military member.
REQUIRED DOCUMENTS:
- 2 forms of ID
- DD 214/Statement of Service
- Marriage Certificate
- Statement from former spouse that he/she does not have employer sponsored health insurance and has not remarried (this will also be put in the Remarks section of the DD Form 1172-2 and the applicant MUST INITIAL)
- Once documents are compiled. Customer Support will send all the documents off to the applicable project office. They have up to 60 days to approve/disapprove.
Yes, bring the death certificate (in case it is not updated in DEERS). These members can utilize walk-in hours for this service. They will then become their own sponsor.
Yes, the soonest you can apply for an ID card is 30 days on the kiosk and/or when the member receives their Medicare A or B cards which can be uploaded using the kiosk.
SPONSORS WITH CAC ACCESS CAN RENEW DEPENDENT ID CARDS ONLINE!
YOU MUST MEET THE BELOW ELIGIBILITY CRITERIA:
- The requestor must be a CAC holder
- The CAC holders’ personnel status must not terminate within the next 30-days
- The dependent must already be enrolled in DEERS and was verified by the sponsor within the past 90-days
- The dependent existing photograph in DEERS is not older than 12-years
- The request is not to replace a lost, stolen, or missing ID card;
- Mailing address stored in DEERS must be in the continental United States, Hawaii, or Alaska; and is not a Post Office box.
- Children enrolling full-time student or qualify for permanent “incap” must apply in person and are not eligible
- The sponsor must sign into IDCO using his/her CAC and select “renew family member ID card” Once processed, the requestor will receive an email confirmation once the card is shipped.
- Once the card is received, the sponsor must login back into IDCO and activate the received card.
- Once activated, the old card is terminated The terminated card may be dropped off at the nearest ID card office or mailed to
DMDC: Defense Manpower Data Center 2102 E. 21st Street N Wichita, KS 67214
During the pilot program, online USID card renewal is limited to active duty, retired, reserve, and dependent family members of uniformed Service members that meet the following criteria:
Sponsor Requirements
- Possess and able to log on to the IDCO site using an active Common Access Card (CAC)
- Personnel status is active and extends at least 30 days past the date of the online renewal request
- Has an authorized DoD email address listed in the Defense Enrollment Eligibility Reporting System (DEERS)
- Note: Foreign Affiliates and Foreign National Employees are not currently supported by this pilot. These cardholders must visit RAPIDS sites to renew their USID cards
Card Holder Requirements
- Is requesting renewal of an active USID card
- Has a photo saved in DEERS taken in the last 12 years
- Has been verified by the sponsor on the IDCO website in the last 90 days
- Has an active email address in DEERS that the card recipient has authorized DoD to use for communications (Check your email address authorization under “My Profile” at the IDCO website, under “Email Addresses”)
- Has a mailing address present in DEERS that is in the continental US, Hawaii, or Alaska. Note: USID cards cannot be mailed to Post Office Boxes
Sponsors must login using their CAC and submit requests via ID Card Office Online clicking the “Family ID Cards” tab from the landing page via https://idco.dmdc.osd.mil/idco/
- The sponsor will request a USID card renewal in IDCO (see IDCO site instructions and Question 2 above for more information)
- Once the request is successfully processed, the card will be created and mailed to the card recipient via U.S. mail
- An email will be sent to the sponsor and card recipient once the card is shipped directing the sponsor to acknowledge the receipt of the card via IDCO
- Once the sponsor acknowledges receipt of the card, the new USID card will be activated and the prior card will be terminated. The prior card should then be returned to the government (see Question "WHAT DO I DO WITH MY OLD/EXPIRED CARD" below)
- If the renewal request is not approved or fails, the card recipient will receive an email. Depending on the reason for the failure the sponsor will be instructed to submit a new request in IDCO or to visit a RAPIDS site for issuance of the card.
New cards will be mailed directly to the card recipient's address on file in DEERS via U.S. mail.
Both the sponsor and the card holder will receive an email notifying them that GPO has successfully processed the card. It is then the sponsor’s responsibility to acknowledge the receipt of the card in IDCO. Once the card is activated, the prior card will be terminated and should be returned to the government (see "WHAT DO I DO WITH MY OLD/EXPIRED CARD" below).
The sponsor can track the status of request at any point via the IDCO website.
If the card recipient does not receive the card within 15 days of notification that it was mailed, please contact the DMDC Support Center at (800) 477-8227 and report the card as lost in transit in IDCO.
Individual judgement should be used on reporting a card as lost in transit because it cannot be reversed if the card subsequently arrives. If the card recipient’s mail typically takes longer to arrive it may be advisable to wait extra time before reporting the card as lost in transit.
Once the card is reported as lost in transit:
- A new renewal request can be submitted via IDCO or the card recipient may visit a RAPIDS site for issuance of the card
- The lost USID card will be terminated and cannot be used if subsequently received
- A notification email will be sent to the sponsor and card recipient including the process for returning the card if subsequently received
All ID cards are property of the U.S. Government and shall be returned upon separation, resignation, firing, termination of contract or affiliation with the DoD, or upon any other event in which the individual no longer requires the use of an ID card. The ID card may be returned to your nearest RAPIDS site, which can be found using the ID Card Office Locator, or via U.S. mail to:
DMDC – DSC
Attn: USID Card Returns
2102 E 21st Street N
Wichita, KS 67214
ADDITONAL INFORMATION FOR ONLINE USID CARD RENEWALS PILOT PROGRAM IS AVAILABLE AT:
THE DoD ID CARD REFERENCE CENTER
For Questions about DoD ID Card and Benefits Policy email:
ADDITIONAL RESOURCES FOR ONLINE RENEWAL
ADDITIONAL ID LOCATIONS
ID card holders may also visit these additional DEERS locations in the Tampa/St Pete/Orlando area. It is recommended to call the location first, as some may be appointment only.
Due to the volume of customers, please allow 24-48 hours for a Customer Support Representative to respond to your inquiry.